Terms and Conditions

Welcome to Mediatop Agency.

These Terms and Conditions outline the rules and regulations for the use of the Mediatop Agency website and the general terms that may apply to our services, unless otherwise agreed in a separate written agreement, proposal, contract, or invoice.

The Mediatop Agency website is owned and operated by Mediatop Advertising Ltd, a company registered in the Republic of Cyprus under company registration number HE423004.

By accessing this website, submitting a form, requesting information, accepting a proposal, purchasing a service, or using any part of this website, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not continue to use the Mediatop Agency website.

1. Who we are

Mediatop Agency is operated by Mediatop Advertising Ltd.

Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus

Company registration number: HE423004

Contact email: info@mediatopcy.com

Mediatop Agency provides marketing, digital marketing, social media management, content creation, advertising, media services, website design, consulting, branding, and related business communication services.

2. Use of the website

You may use this website for lawful purposes only.

You agree not to use this website in any way that may damage, disable, overload, or impair the website, interfere with other users, attempt to gain unauthorized access to any part of the website, or use the website for fraudulent, misleading, harmful, or unlawful purposes.

You must not copy, scrape, reproduce, republish, sell, rent, sub-license, redistribute, or commercially exploit any content from the website without prior written permission from Mediatop Advertising Ltd.

3. Website information

The information provided on this website is for general information, promotional, business, and educational purposes.

We make reasonable efforts to ensure that the information on the website is accurate, complete, and up to date. However, we do not guarantee that all content will always be free from errors, omissions, or outdated information.

Mediatop Agency reserves the right to update, modify, remove, or correct website content at any time without prior notice.

4. Services

Mediatop Agency may provide services including but not limited to:

Marketing strategy.

Digital marketing.

Social media management.

Content creation.

Video production and media services.

Paid advertising campaign management.

Website design and development.

Landing page creation.

Branding and creative direction.

Copywriting and marketing content.

Business and marketing consulting.

Corporate communication and promotional campaigns.

Any specific service, deliverable, timeline, fee, and scope of work will be described in the relevant proposal, offer, agreement, invoice, or written communication.

If there is a conflict between these Terms and Conditions and a signed agreement or approved proposal, the signed agreement or approved proposal will prevail for that specific service.

5. Proposals and acceptance

Any proposal, offer, quotation, or service description provided by Mediatop Agency is valid only for the period stated in the proposal.

If no validity period is stated, the proposal may be withdrawn or revised at any time before acceptance.

A project or service may be considered accepted when the client confirms acceptance in writing, signs an agreement, pays a deposit, pays an invoice, or otherwise instructs Mediatop Agency to begin work.

Mediatop Agency reserves the right to refuse, cancel, or discontinue services where the requested work is unlawful, misleading, unethical, abusive, discriminatory, or incompatible with our professional standards.

6. Fees and payments

Fees will be stated in the relevant proposal, invoice, agreement, or written communication.

Unless otherwise agreed in writing, fees must be paid according to the payment terms stated on the invoice or proposal.

Mediatop Agency may require a deposit, upfront payment, monthly retainer, milestone payment, or full payment before starting or continuing work.

Late payments may result in delays, suspension of services, pausing of campaigns, withholding of deliverables, or termination of the project.

The client remains responsible for any third-party costs, including but not limited to advertising spend, hosting fees, domain fees, software subscriptions, stock assets, printing costs, production costs, influencer fees, media placements, and platform charges, unless otherwise agreed in writing.

All prices may be subject to applicable taxes, where required by law.

7. Retainers and monthly services

For ongoing services such as social media management, advertising management, consulting, website maintenance, or content creation, the service may operate on a monthly retainer basis.

The exact scope of work, deliverables, posting frequency, campaign management, meeting frequency, reporting, and support will be defined in the relevant proposal or agreement.

Unused services, posts, hours, or deliverables may not automatically roll over to the next month unless this has been agreed in writing.

Mediatop Agency may pause or suspend monthly services if payment is not received on time.

Either party may terminate an ongoing monthly service according to the notice period stated in the relevant proposal or agreement. If no notice period is stated, either party may terminate the service by giving written notice before the start of the next billing period.

8. Client responsibilities

The client agrees to provide accurate, complete, and timely information required for the delivery of services.

This may include brand material, logos, photos, videos, product information, access to social media pages, advertising accounts, websites, hosting platforms, analytics tools, business information, approvals, passwords, and other project-related material.

The client is responsible for ensuring that any content, data, images, videos, testimonials, claims, trademarks, music, fonts, documents, or third-party material provided to Mediatop Agency can be lawfully used.

The client is also responsible for reviewing and approving content, campaigns, websites, designs, advertisements, and other deliverables before publication, where approval is requested.

Delays in providing information, feedback, access, approvals, or payment may delay the delivery of services.

Mediatop Agency shall not be responsible for delays or issues caused by missing information, late approvals, incorrect instructions, third-party platform restrictions, or lack of client cooperation.

9. Approvals and revisions

Where a project includes creative work, website design, content creation, advertising material, or other deliverables, the client may be asked to review and approve the work before publication or delivery.

The number of revisions included will be stated in the relevant proposal or agreement.

If no revision limit is stated, Mediatop Agency will provide reasonable revisions at its discretion, provided that the requested changes remain within the original agreed scope.

Major changes, new directions, additional concepts, new pages, extra posts, additional videos, extra campaigns, or changes requested after approval may be treated as additional work and may be charged separately.

Once a deliverable has been approved by the client, Mediatop Agency is not responsible for errors, omissions, or issues that were visible or reasonably reviewable at the approval stage.

10. Project timelines

Mediatop Agency will make reasonable efforts to deliver services within the agreed timeframe.

Any delivery dates or timelines are estimates unless expressly confirmed as fixed deadlines in writing.

Timelines may be affected by client delays, late approvals, changes in scope, third-party platforms, technical issues, payment delays, public holidays, force majeure events, or other circumstances beyond our reasonable control.

Mediatop Agency shall not be liable for delays caused by the client or by third parties.

11. Advertising campaigns

Where Mediatop Agency provides advertising campaign management, the client acknowledges that advertising performance depends on many factors outside the direct control of Mediatop Agency.

These may include market conditions, audience behaviour, competition, advertising budget, offer quality, website performance, landing page quality, pricing, brand reputation, seasonality, platform algorithms, account history, and campaign restrictions.

Mediatop Agency does not guarantee specific results, sales, leads, revenue, followers, engagement, reach, conversions, return on ad spend, or advertising performance.

The client remains responsible for advertising spend, platform fees, and compliance with the advertising policies of third-party platforms.

Advertising accounts may be owned by the client or by another party depending on the agreed setup. Ownership, access, and management rights should be clarified before the start of the campaign.

Mediatop Agency may recommend changes to improve campaign performance, but the final business decisions remain the responsibility of the client.

12. Website design and development

Where Mediatop Agency provides website design, development, or landing page services, the scope will be described in the relevant proposal or agreement.

The client is responsible for providing website content, images, product information, legal pages, business details, translations, access credentials, and any other required material unless otherwise agreed.

Mediatop Agency may use third-party platforms, themes, plugins, builders, hosting providers, stock libraries, CRM tools, forms, or integrations as part of the website project.

Unless otherwise agreed in writing, third-party subscriptions, hosting, domain names, plugins, licences, paid tools, and maintenance costs are not included in the website design fee.

After delivery or approval, the client is responsible for maintaining the website, updating content, renewing subscriptions, managing hosting, renewing domains, and keeping website tools up to date, unless a maintenance agreement has been signed.

Mediatop Agency is not responsible for technical issues caused by third-party providers, hosting problems, plugin conflicts, platform updates, client changes, malware, cyberattacks, expired subscriptions, or unauthorized access after project delivery, unless maintenance services are being provided under an active agreement.

13. Social media management and content creation

Where Mediatop Agency provides social media management or content creation, the scope will be defined in the relevant proposal or agreement.

This may include content planning, copywriting, design, video editing, posting, scheduling, account management, content ideas, campaign support, or reporting.

The client is responsible for providing accurate business information, offers, prices, service details, photos, videos, product details, and approvals.

Mediatop Agency is not responsible for platform downtime, algorithm changes, account restrictions, reduced reach, rejected ads, comments by third parties, account hacking, or actions taken by social media platforms.

The client remains responsible for the accuracy of claims, prices, offers, medical, legal, financial, technical, or regulated statements included in content, unless Mediatop Agency has been specifically engaged to verify such information through appropriate professional sources.

14. Intellectual property

Unless otherwise stated, all intellectual property rights in website content, strategy documents, presentations, copywriting, designs, graphics, videos, templates, concepts, creative direction, marketing material, and other work created by Mediatop Agency remain owned by Mediatop Advertising Ltd until full payment has been received.

Once full payment has been received, the client may receive the agreed usage rights for the final approved deliverables, as described in the relevant proposal or agreement.

Drafts, unused concepts, rejected designs, internal strategy documents, working files, source files, raw footage, editable design files, templates, and project files are not included unless expressly agreed in writing.

Mediatop Agency may use the completed work, client name, logo, screenshots, project description, campaign examples, website images, social media content, or case study material in its portfolio, website, social media, presentations, or promotional material, unless the client requests confidentiality in writing before the project begins.

15. Client material and third-party rights

The client confirms that they have the necessary rights, licences, permissions, and consents for any material provided to Mediatop Agency.

This includes logos, fonts, images, videos, music, testimonials, personal data, customer data, product information, brand assets, documents, trademarks, and any other third-party material.

The client agrees to indemnify Mediatop Agency against any claims, damages, losses, or expenses arising from the use of material provided by the client that infringes third-party rights or violates applicable law.

16. Confidentiality

Both parties agree to treat confidential business information with reasonable care.

Confidential information may include business strategies, pricing, campaign data, access credentials, customer information, financial information, internal documents, and non-public project information.

Mediatop Agency may disclose confidential information only where necessary to deliver the agreed services, to trusted collaborators or service providers, or where required by law.

This section does not apply to information that is publicly available, independently developed, already known, or lawfully obtained from another source.

17. Access credentials and account security

Where the client provides access to websites, hosting accounts, social media pages, advertising accounts, analytics tools, CRM systems, or other platforms, the client remains responsible for the security and ownership of those accounts.

The client should use secure passwords, two-factor authentication, proper permissions, and internal access controls.

Mediatop Agency will use access credentials only for the purpose of providing the agreed services.

Mediatop Agency is not responsible for unauthorized access, hacking, account loss, platform restrictions, or security incidents caused by weak passwords, third-party breaches, client-side access, or platform issues outside our control.

18. Cancellations and termination

Cancellation or termination terms may be stated in the relevant proposal, agreement, or invoice.

Unless otherwise agreed in writing, cancellation requests must be submitted by email to info@mediatopcy.com.

For project-based services, deposits, planning fees, strategy fees, production fees, design fees, and work already completed may be non-refundable.

For ongoing monthly services, cancellation may apply from the next billing period, unless a different notice period has been agreed.

If the client cancels a project after work has started, the client may be responsible for payment for all work completed, time allocated, third-party costs, committed expenses, and non-cancellable bookings.

Mediatop Agency may terminate or suspend services if the client fails to pay on time, provides misleading information, requests unlawful work, breaches these Terms and Conditions, behaves abusively, or fails to cooperate in a way that makes service delivery unreasonable.

19. Right of withdrawal for consumers

Where a client is acting as a consumer and purchases a service online, by phone, by email, or through another distance method, they may have a legal right to withdraw from the contract within 14 days, where applicable under consumer protection law.

The withdrawal period may begin from the date the contract is concluded.

To exercise the right of withdrawal, the consumer must inform Mediatop Agency by a clear written statement sent to info@mediatopcy.com.

Where the consumer requests that the service begins during the withdrawal period, the consumer may be required to pay for the part of the service already provided up to the point of withdrawal.

Where the service has been fully performed with the consumer’s prior express consent and acknowledgement, the right of withdrawal may no longer apply, where permitted by law.

Where digital content, creative files, strategy documents, templates, website access, downloadable material, or other digital deliverables are provided, the right of withdrawal may be affected if access or delivery begins with the consumer’s prior express consent and acknowledgement, where permitted by law.

Nothing in these Terms and Conditions limits any mandatory consumer rights that cannot be excluded under applicable law.

20. Refunds

Refund eligibility depends on the type of service, the stage of the project, the work already completed, and the terms stated in the relevant proposal or agreement.

Unless otherwise agreed in writing, payments for completed work, deposits, strategy work, consulting sessions, creative concepts, production planning, advertising setup, campaign management, website work, and digital deliverables may be non-refundable once work has started.

Where a refund is approved, Mediatop Agency may deduct any completed work, time spent, third-party costs, transaction fees, committed expenses, and other non-recoverable costs.

21. Results disclaimer

Mediatop Agency provides professional marketing, advertising, digital, creative, consulting, media, and website services designed to support business visibility, communication, positioning, and growth.

However, results depend on many factors, including the client’s business model, offer, market conditions, competition, budget, pricing, reputation, sales process, website performance, customer service, implementation, and external circumstances.

Mediatop Agency does not guarantee specific sales, leads, followers, revenue, engagement, reach, website traffic, conversions, return on ad spend, search rankings, media exposure, or business results.

All strategies, recommendations, campaigns, and creative work are provided based on available information, professional judgment, and the agreed scope of work.

22. Third-party tools and platforms

Mediatop Agency may use, recommend, or integrate third-party tools, platforms, software, plugins, applications, analytics tools, advertising platforms, hosting providers, CRM systems, email marketing systems, video platforms, social media platforms, payment providers, or other digital services.

Mediatop Agency is not responsible for the availability, pricing, performance, security, policies, terms, downtime, errors, changes, restrictions, or decisions of third-party providers.

The client may be required to accept the terms and privacy policies of third-party providers when using those services.

23. Links to other websites

The Mediatop Agency website may contain links to third-party websites or resources.

These links are provided for convenience or informational purposes only.

Mediatop Agency does not control and is not responsible for the content, privacy practices, security, accuracy, or availability of third-party websites.

The inclusion of a link does not imply endorsement, approval, or partnership unless explicitly stated.

24. Cookies

The Mediatop Agency website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly and do not require consent.

Optional cookies, such as analytics, advertising, tracking, or marketing cookies, may require consent before they are used.

You may be given the option to accept, reject, or manage optional cookies through the website’s cookie banner or settings.

For more information, please refer to our Privacy Policy and Cookie Policy, where applicable.

25. Privacy and personal data

Mediatop Agency processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation, where applicable.

For more information about how we collect, use, store, and protect personal data, please read our Privacy Policy.

By using the website, submitting personal data through our forms, or working with Mediatop Agency, you acknowledge that your personal data will be processed as described in our Privacy Policy.

26. Limitation of liability

To the maximum extent permitted by applicable law, Mediatop Agency and Mediatop Advertising Ltd shall not be liable for any indirect, incidental, consequential, special, punitive, or economic loss arising from the use of the website, the provision of services, reliance on marketing material, use of third-party platforms, or any project-related activity.

This includes, without limitation, loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, advertising losses, platform restrictions, reduced campaign performance, website downtime, or interruption of business.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

27. Disclaimer of warranties

The website and its content are provided on an “as is” and “as available” basis.

Mediatop Agency does not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that the information on the website will always be complete, accurate, current, or suitable for every user’s specific needs.

28. Force majeure

Mediatop Agency shall not be liable for any delay, failure, cancellation, interruption, or change caused by events beyond its reasonable control.

Such events may include, but are not limited to, acts of God, natural disasters, pandemics, strikes, war, civil unrest, government restrictions, regulatory changes, power failures, internet failures, technical issues, platform outages, advertising account restrictions, supplier delays, venue unavailability, illness, or other unforeseen events.

29. Indemnification

You agree to indemnify and hold harmless Mediatop Agency, Mediatop Advertising Ltd, its directors, employees, contractors, freelancers, partners, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from your misuse of the website, breach of these Terms and Conditions, unlawful conduct, infringement of third-party rights, or material provided by you for use in a project.

30. Changes to these Terms and Conditions

Mediatop Agency reserves the right to update, amend, or replace these Terms and Conditions at any time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms and Conditions.

31. Governing law and jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus.

Any disputes arising in connection with these Terms and Conditions, the website, or the services of Mediatop Agency shall be subject to the jurisdiction of the competent courts of the Republic of Cyprus, unless otherwise required by applicable consumer protection law.

32. Contact information

If you have any questions about these Terms and Conditions, you may contact us at:

Mediatop Agency
Operated by Mediatop Advertising Ltd
Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus
Company registration number: HE423004
Email: info@mediatopcy.com