Privacy Policy

This Privacy Policy explains how Mediatop Agency collects, uses, stores, protects, and processes personal data through its website and related communication channels.

The Mediatop Agency website is owned and operated by Mediatop Advertising Ltd, a company registered in the Republic of Cyprus under company registration number HE423004.

Mediatop Advertising Ltd acts as the Data Controller for the personal data collected and processed through this website.

By using the Mediatop Agency website, submitting a form, requesting information, booking a consultation, purchasing a service, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your personal data and processing it lawfully, fairly, transparently, and only for specific and legitimate purposes.

1. Who we are

Mediatop Agency is operated by Mediatop Advertising Ltd.

Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus

Company registration number: HE423004

Contact email: info@mediatopcy.com

Mediatop Agency provides marketing, digital marketing, social media management, content creation, advertising, media services, website design, consulting, branding, and related business communication services.

2. What personal data we collect

When you use the Mediatop Agency website or communicate with us, we may collect and process different categories of personal data, depending on how you interact with us.

This may include:

Personal identification details, such as your name and surname.

Contact details, such as your email address, telephone number, and business contact information.

Business details, such as company name, organisation, industry, website, social media pages, business activity, marketing needs, and project requirements.

Communication data, such as messages you send through forms, email, social media, telephone, or other communication channels.

Service-related information, such as the services you request, project details, proposals, offers, agreements, campaign requirements, branding material, website content, social media content, advertising information, and related documents.

Billing and payment-related information, such as invoicing details, tax information, payment confirmation, transaction records, and accounting information.

Technical information, such as IP address, browser type, device information, time zone, pages visited, referring websites, website usage data, and interaction with the website.

Cookie and tracking information, depending on your cookie preferences and the technologies used on the website.

Where you provide us with material for a project, such as photos, videos, logos, documents, testimonials, client data, product information, website content, social media access, advertising account access, or other business material, we may process this information only for the purpose of delivering the agreed services.

3. How we collect your personal data

We may collect your personal data when:

You visit our website.

You complete a contact form.

You request a proposal, offer, consultation, or service.

You book a call or meeting with us.

You communicate with us by email, telephone, social media, messaging platform, or other communication channel.

You become a client or potential client of Mediatop Agency.

You provide project material, business information, access credentials, advertising information, or content for the purpose of receiving services.

You subscribe to updates, newsletters, or marketing communication.

You interact with our website through cookies, analytics tools, pixels, or similar technologies.

4. Why we process your personal data

We process your personal data for the following purposes:

To respond to your enquiries.

To communicate with you about our services.

To prepare proposals, offers, quotations, and service agreements.

To provide marketing, advertising, social media, website, branding, consulting, content creation, media, and related services.

To manage client relationships, project communication, approvals, revisions, deliverables, and support.

To create, manage, monitor, or optimise digital advertising campaigns, where agreed.

To design, develop, update, or manage websites, landing pages, digital assets, social media pages, and marketing content.

To issue invoices, receipts, payment confirmations, and accounting records.

To comply with legal, tax, accounting, regulatory, or administrative obligations.

To improve our website, services, internal processes, communication, and client experience.

To protect the website, systems, accounts, campaigns, and services against misuse, unauthorized access, fraud, technical problems, or security risks.

To send marketing or informational updates, where we have a lawful basis to do so.

5. Legal basis for processing personal data

We process personal data only when there is a valid legal basis under applicable data protection law.

Depending on the case, we may rely on one or more of the following legal bases:

Performance of a contract

We may process your personal data when it is necessary to provide a service you requested, prepare an offer, manage a project, deliver agreed work, communicate about a service, or fulfil an agreement with you.

Steps before entering into a contract

We may process your data when you request information, a consultation, a proposal, or an offer before becoming a client.

Legal obligation

We may process personal data where it is necessary to comply with legal, tax, accounting, regulatory, or administrative obligations.

Legitimate interests

We may process personal data where it is necessary for the legitimate interests of Mediatop Agency, provided that your rights and freedoms do not override those interests.

This may include client communication, business development, website security, service improvement, internal administration, protection against fraud, project management, and communication with existing or potential clients.

Consent

We may process your personal data based on your consent, for example when you subscribe to receive marketing updates, accept certain cookies, or provide optional information.

You may withdraw your consent at any time.

6. Website forms and enquiries

When you submit a form through our website, we collect the information you provide in order to respond to your request.

This may include your name, email address, telephone number, company name, website, service interest, project details, and any other information you choose to submit.

If you do not provide the information requested, we may not be able to respond properly or provide the service or information you requested.

7. Client projects and service delivery

When you become a client of Mediatop Agency, we may process personal data and business information necessary to provide the agreed services.

This may include project briefs, brand material, photos, videos, graphics, website content, social media content, advertising material, access to social media pages, advertising accounts, website systems, CRM systems, analytics platforms, hosting platforms, or other tools required for the project.

We process such information only for the purpose of providing the agreed services, managing the project, communicating with you, and fulfilling our contractual obligations.

Clients are responsible for ensuring that any personal data or third-party material they provide to Mediatop Agency has been lawfully collected and may be lawfully shared with us for the purpose of the project.

8. Advertising, analytics, and third-party platforms

As part of our services, we may use or interact with third-party platforms, including but not limited to social media platforms, advertising platforms, analytics tools, website tools, email platforms, CRM systems, booking tools, project management tools, hosting providers, and payment providers.

These platforms may include services such as Meta, Google, YouTube, TikTok, LinkedIn, website hosting providers, analytics providers, CRM providers, email marketing tools, and similar services.

Where we use such platforms on behalf of clients, the processing of personal data may also be governed by the terms and privacy policies of those third-party providers.

Mediatop Agency is not responsible for the independent privacy practices of third-party platforms.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to operate correctly, improve user experience, analyse website performance, and support marketing activities.

Some cookies are strictly necessary for the operation of the website and do not require consent.

Other cookies, such as analytics, advertising, tracking, or marketing cookies, may require your consent before they are used.

Where required, you will be given the option to accept, reject, or manage non-essential cookies through the website’s cookie banner or cookie settings.

You may also control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

10. Marketing communication

We may send you information about Mediatop Agency services, content, offers, updates, events, or business-related communication if you have requested such information, are an existing client, have shown interest in our services, or have given your consent where required.

You may opt out of marketing communication at any time by contacting us at info@mediatopcy.com or by using any unsubscribe option provided in our communication, where available.

We do not sell your personal data to third parties.

11. Who we share your data with

We may share personal data only when necessary and only with appropriate safeguards.

Your data may be shared with:

Employees, contractors, freelancers, designers, developers, content creators, media professionals, consultants, or partners involved in the delivery of the agreed services.

Administrative, accounting, legal, or professional advisors.

Payment service providers, banks, or accounting systems, where payment or invoicing is required.

Website hosting providers, IT providers, CRM providers, analytics tools, form tools, communication tools, project management tools, or cloud storage providers.

Advertising platforms, social media platforms, search engines, analytics platforms, and other digital tools used for agreed services.

Public authorities, regulatory bodies, courts, tax authorities, or other official bodies where required by law.

Third parties where you have given consent or where sharing is necessary to provide the service you requested.

All service providers are expected to process personal data securely and only for the purposes for which the data was shared.

12. International transfers of personal data

Some of the tools, platforms, or service providers we use may store or process data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we take appropriate steps to ensure that such transfers are made in accordance with applicable data protection laws.

This may include the use of adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

13. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes for which it was collected.

The retention period may depend on the type of data and the reason it was collected.

Enquiry and communication data may be kept for as long as needed to respond to the enquiry and for a reasonable follow-up period.

Client project data may be kept for the duration of the project and for a reasonable period afterwards for support, reference, legal, administrative, or business continuity purposes.

Invoices, payment records, contracts, and accounting records may be kept for as long as required by tax, accounting, and legal obligations.

Marketing data is kept until you withdraw your consent or object to receiving further communication.

Technical and website analytics data is kept for a limited period according to the settings of the relevant tools used.

When personal data is no longer required, we will securely delete it, anonymise it, or restrict its processing where appropriate.

14. How we protect your personal data

We take reasonable technical, organisational, and administrative measures to protect personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure systems, limited access, password protection, controlled storage, internal procedures, secure communication methods, and cooperation with trusted service providers.

Where access credentials are provided by clients for project purposes, clients remain responsible for managing their own account security, permissions, passwords, two-factor authentication, and internal access controls.

However, no method of data transmission over the Internet or electronic storage can be guaranteed as completely secure.

15. Your rights

If you are located in the European Union or the European Economic Area, you have rights under the General Data Protection Regulation.

These rights may include:

The right to be informed about how your personal data is processed.

The right to access your personal data.

The right to request correction of inaccurate or incomplete personal data.

The right to request deletion of your personal data, where applicable.

The right to request restriction of processing.

The right to object to processing, where applicable.

The right to data portability, where applicable.

The right to withdraw consent at any time, where processing is based on consent.

The right not to be subject to a decision based solely on automated processing, including profiling, where applicable.

To exercise any of your rights, you may contact us at info@mediatopcy.com.

We may need to verify your identity before responding to your request.

We will respond to your request within the timeframe required by applicable data protection law.

16. Right to lodge a complaint

If you believe that your personal data has been processed in a way that does not comply with applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Cyprus, the competent authority is the Office of the Commissioner for Personal Data Protection.

You may also contact us first at info@mediatopcy.com so we can review and address your concern.

17. Links to other websites

Our website may include links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of websites or services that are not owned or controlled by Mediatop Agency.

We encourage you to read the privacy policy of any third-party website you visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, website functionality, or data protection practices.

The updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

19. Contact information

If you have any questions about this Privacy Policy, the way we process your personal data, or your rights, you may contact us at:

Mediatop Agency
Operated by Mediatop Advertising Ltd
Registered office: Kerkyras 16, Agios Dometios, 2369, Nicosia, Cyprus
Company registration number: HE423004
Email: info@mediatopcy.com